Frequently Asked Questions
Products
What ingredients are in Nyxie & Co. products?
Our formulas are botanically-based, combining gentle, skin-loving ingredients suited for sensitive skin and coats. Each product page lists full ingredients so you always know what you're using on your pet.
Are your products safe for sensitive skin?
Yes. Our Cleanse and Calm Rituals are gently formulated with sensitive skin and coats in mind, free from harsh sulfates and unnecessary additives.
What pets can use Nyxie & Co. products?
Our current range is formulated for dogs. If you're unsure whether a product suits your pet, feel free to reach out before purchasing.
How do I use the Detangling Mist vs. the Shampoo?
The Cleanse Ritual Shampoo is used during bath time to gently cleanse and nourish the coat. The Calm Ritual Detangling Mist is a leave-in mist you can use between baths to hydrate, detangle, and refresh the coat.
Do you offer conditioner?
Yes — our conditioner is formulated to pair with our shampoo as part of a full grooming ritual. Check our Products page for current availability.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within [X–X business days], depending on your location.
Do you ship internationally?
[We currently ship within Australia. / We ship to select international destinations — see our shipping page for details.]
How much does shipping cost?
[Flat rate of $X, free shipping over $X — confirm and insert your actual policy.]
Can I track my order?
Yes, you'll receive a tracking link via email once your order has shipped.
Returns & Refunds
What is your return policy?
If you're not satisfied with your purchase, contact us within [X] days of delivery and we'll help make it right.
My product arrived damaged — what do I do?
Please email us at hello@nyxie.com.au with your order number and a photo of the damage, and we'll arrange a replacement or refund.
Wholesale
Do you offer wholesale or stockist opportunities?
Yes — we partner with pet retailers, grooming studios, and distributors. Visit our [Become a Stockist] page to enquire.
Contact
How can I get in touch?
Email us at hello@nyxie.com.au and we'll get back to you as soon as possible.