At Nyxie & Co, we want you and your pet to be happy with your purchase.
Change of Mind
Due to the nature of our grooming and pet care products, Nyxie & Co does not accept returns or refunds for change of mind.
We encourage you to carefully review product information before placing your order. If you are unsure which product is right for your pet, please contact us at hello@nyxieandco.com and we will be happy to help.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive an incorrect product, please contact us at hello@nyxieandco.com within 14 days of delivery.
Please include your order number and, where applicable, photographs of the product and packaging so we can assess the issue.
Where a product is faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with Australian Consumer Law. This may include a replacement, repair or refund, depending on the circumstances.
Where a return is required for a faulty, damaged or incorrect item, Nyxie & Co will cover reasonable return postage costs.
Product Condition
For hygiene and safety reasons, we cannot accept returns of products that have been opened or used due to change of mind.
Australian Consumer Law
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.
If you have any questions about your order or our Returns & Refunds Policy, please contact us at:
hello@nyxieandco.com