Shipping Policy
At Nyxie & Co, we carefully pack every order and aim to get your pet’s favourite rituals to you as quickly as possible.
Shipping Costs
We offer simple, flat-rate shipping within Australia:
Orders under $75: $9.95 standard shipping
Orders $75 or more: FREE standard shipping
The free shipping threshold is calculated on the product subtotal after any discounts have been applied and before shipping charges.
Order Processing
Orders are generally processed and dispatched within 1 to 3 business days.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available.
Delivery Times
Estimated delivery times after dispatch are generally:
Metro areas: 2 to 5 business days
Regional areas: 3 to 8 business days
Remote areas: Delivery may take longer.
These are estimates only and are not guaranteed delivery timeframes.
During peak periods, including sales events, holidays and promotional periods, dispatch and delivery times may be extended.
Delivery times may also vary due to courier delays, public holidays, weather or circumstances outside our control.
Authority to Leave
Some couriers may leave parcels in a safe location if no one is available to receive the delivery.
Where a parcel has been delivered in accordance with the courier’s delivery procedures and has been marked as delivered, Nyxie & Co is not responsible for parcels that are subsequently lost, stolen or misplaced.
Where available, customers may contact the courier directly to request specific delivery instructions or signature requirements.
Incorrect Delivery Addresses
Please ensure your delivery address is entered correctly at checkout.
Nyxie & Co is not responsible for delays or additional costs resulting from an incorrect or incomplete delivery address.
Orders returned to Nyxie & Co due to an incorrect or incomplete address may incur a redelivery fee . Any applicable redelivery fee will need to be paid before the order is resent.
Signature on Delivery
Some orders may require a signature on delivery, depending on the courier service and delivery circumstances.
Where a signature is required, the courier may not leave the parcel unattended if no one is available to receive it.
Tracking
Where tracking is available, tracking information will be provided by email once your order has been dispatched.
You can use the tracking information provided to monitor the progress of your delivery.
Delayed or Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at hello@nyxieandco.com with your order number and tracking details.
We will assist you in contacting the relevant delivery provider to locate your parcel.
Damaged Orders
If your order arrives damaged, please contact us at hello@nyxieandco.com within 14 days of delivery , including your order number and photographs of the damaged product and packaging.
We will assess the issue and arrange an appropriate remedy where required.
International Shipping
At this time, Nyxie & Co ships within Australia only.